MSG91 is a cloud-based communication platform that enables ecommerce businesses to send SMS, email, and WhatsApp alerts to their customers in a timely and personalized manner. This powerful platform is designed to help ecommerce brands improve their customer engagement and boost their sales by providing a range of automation and analytics tools.
One of the key features of MSG91 is its integration with iCommerce development platform. This integration allows ecommerce businesses to send event-based SMS, email, and WhatsApp alerts to their customers. This means that businesses can send automated messages to their customers based on specific events, such as when an order is placed, when an order is shipped, or when a customer abandons their cart.
Ecommerce brands can use MSG91 to send event-based alerts for a variety of events, such as:
- Order Confirmation: Send automated SMS, email, and WhatsApp alerts to customers when they place an order on the ecommerce website
- Order Shipment: Send automated SMS, email, and WhatsApp alerts to customers when their order is shipped
- Cart Abandonment: Send automated SMS, email, and WhatsApp alerts to customers when they abandon their cart on the ecommerce website
- Order Cancellation: Send automated SMS, email, and WhatsApp alerts to customers when their order is cancelled
- Order Return: Send automated SMS, email, and WhatsApp alerts to customers when they return an order
Another benefit of MSG91 is its OTP verification widget feature. OTP, or One-Time Password, is a security measure that is used to verify a customer's identity. The OTP verification widget feature allows businesses to easily verify their customer's phone number during the checkout process. This can help to prevent fraud and increase customer trust in the brand.
Overall, MSG91 is a powerful platform that ecommerce businesses can use to send event-based alerts and improve customer engagement. With its integration with iCommerce development platform, ecommerce brands can easily automate the process of sending SMS, email, and WhatsApp alerts to their customers based on specific events.